Email: info@sassyjacksstitchery.com Call Us: 828-785-4405

Policies

Sassy Jacks Stitchery Privacy, Return, and Shipping Policies

Your Privacy with Sassy Jacks Stitchery

At Sassy Jacks Stitchery we understand your need for privacy and promise you that all the information you send to us will remain with us.

Our payment system allows you to link to your personal PayPal site, where your payment is processed securely through PayPal, or to use your card directly in our shop through our partnership with PayPal.

Additionally, your information shared with us for classes or newsletters or for any other reason will not be shared.

We respect your privacy and we promise to keep your personal information confidential.

 

Our Return Policy at Sassy Jacks Stitchery

Your satisfaction is important to us here at Sassy Jacks Stitchery. I understand that seeing something on a screen and holding it in your hands are sometimes sadly at odds with one another. We will work hard to make it right. Please see our return policies below:

Please send us an e-mail or give us a call and let us know the problem as soon as possible. We’ll decide the next steps and provide the necessary return authorization. If a return is required, please include a copy of the receipt with the return.

All returns must be processed within 30 days of sale.

Any defective items will be refunded or replaced.

All returnable items must be in re-saleable condition — original packaging intact, absence of pet hair or cigarette smoke, etc.

Printed materials, kits and fabrics are not returnable.

Special Order and Sale items are not returnable.

Please check your order immediately after you receive it. If we made an error with your order, we will do our best to make it right as quickly as possible.

Return shipping via US Mail will be reimbursed for authorized returns. Please confirm shipping with us before mailing the return.

Any returns made for a reason other than an error on our part, or for a defective item, may be subject to a restocking fee.

All returns must be processed within 30 days of sale.

All prices are subject to change without notice.

 

Mailing and Shipping

Sassy Jacks Stitchery uses the United States Postal Service (USPS) as our preferred shipping partner.

Packages 13 oz. or less are sent First Class Mail via USPS.

Packages over 13 oz. are sent Priority Mail via USPS.

Any oversized items or heavy charts/kits where items will not fit into a flat rate USPS priority mailer, or where costs exceed the estimated shipping and handling, may incur additional shipping charges.

Value Shipping & Handling Fee
Orders < $40 $4.00
$40.01 – $100 $6.50
$100.01 – $300 $9.95
Orders > $300 $11.50